Refund Policy

Refund Policy for ammonook.com

Thank you for shopping with ammonook.com. We value your business and want to ensure your satisfaction with every purchase.

1. Eligibility for Refund:

We accept refund requests for items that meet the following conditions:
  • The item is in its original, unused condition.
  • The item is returned within 30 days of the receive date.
  • The item is accompanied by the original proof of purchase (order number and/or receipt).

2. Non-Refundable Items:

Certain items are not eligible for refund. These include, but are not limited to:
  • Ammunition and explosives.
  • Customized or personalized items.
  • Items damaged or misused after receipt.

3. How to Request a Refund:

To initiate a refund request, please contact our customer support team at contact@arrowoptic.com within 30 days of receiving your order. Provide the following information:
  • Order number
  • Reason for the refund request
  • Clear images of the item (if applicable)

4. Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method and insuring the package.

5. Inspection and Processing:

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1. If the item qualifies for a refund, we will process the refund within 3 business days.

6. Refund Method:

Refunds will be issued in the same form as the original payment method used for the purchase.

7. Restocking Fee:

A restocking fee of 5% may be applied to certain returns. This fee covers the cost of processing and restocking returned items.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.

9. Cancellation of Orders:

Orders can be canceled within 12 hours of placement. After this period, orders are subject to our standard refund policy.

10. Contact Information:

If you have any questions or concerns about our refund policy, please contact us at contack@arrowoptic.com.

Note:

ammonook.com reserves the right to amend this policy at any time without prior notification. It is recommended to review this policy periodically for any updates.